In plain language: Vicomma is a marketplace built on trust. Be honest about who you are and what you offer. Deliver what you promise. Pay for what you receive. Don't try to cheat the system. Treat other users with respect. If everyone follows these rules, the marketplace works for everyone.
1. Introduction
This Acceptable Use Policy ("AUP") applies to all users of vicomma.com (the "Platform"), including Brands, Creators, and visitors. This AUP supplements our Terms & Conditions and Privacy Policy. By using the Platform, you agree to comply with this AUP.
Vicomma reserves the right to investigate potential violations, take enforcement action, and modify this AUP at any time. Our determination of whether a violation has occurred is final. In the event of a conflict between this AUP and our Terms & Conditions, this AUP takes precedence to the extent necessary to resolve the conflict.
2. General prohibited activities
The following activities are prohibited for all users of the Platform:
Fraud and deception
Creating fake accounts, providing false identity information, posting misleading profile details, fabricating credentials, or misrepresenting your skills, experience, portfolio, or location. This includes using stock photos or AI-generated images as your own portfolio work.
Harassment and abuse
Harassing, bullying, threatening, intimidating, or defaming other users through the messaging system, reviews, or any other platform feature. This includes persistent unwanted contact after a user has asked you to stop.
Hateful content
Promoting or condoning hate, violence, or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, age, or any other protected characteristic.
Illegal activity
Using the Platform to facilitate, promote, or engage in any activity that violates applicable local, national, or international laws in the jurisdictions where you operate.
Intellectual property infringement
Uploading, posting, or delivering content that infringes on the copyrights, trademarks, or other intellectual property rights of third parties. This includes using copyrighted music, images, or video clips without proper authorization.
Child exploitation
Posting, uploading, or distributing any content that exploits, abuses, or endangers children in any way. Violations are reported to the relevant authorities immediately.
Malicious activity
Transmitting malware, viruses, or harmful code. Attempting to hack, scrape, reverse-engineer, or disrupt the Platform's infrastructure or other users' accounts. Conducting phishing attacks or social engineering through Platform communications.
Spam and solicitation
Sending unsolicited bulk messages, promotional spam, or commercial solicitations unrelated to legitimate marketplace activity. This includes mass-messaging brands or creators with irrelevant offers.
Self-harm and dangerous content
Posting or distributing content that promotes, encourages, or glorifies self-harm, suicide, eating disorders, or dangerous activities.
Terrorism and extremism
Using the Platform to promote, support, fund, or recruit for terrorist organizations or extremist groups.
3. Creator-specific rules
In addition to the general rules above, Creators must follow these marketplace-specific rules:
Creators must NOT:
- List services they cannot actually deliver or don't have the skills to perform
- Use fake, stolen, or AI-generated portfolio samples as their own work
- Accept orders and then fail to deliver without communicating with the Brand
- Deliver content that materially differs from what was described in their Gig listing
- Create multiple accounts to manipulate search rankings or circumvent suspensions
- Solicit Brands to pay outside the Platform to avoid escrow
- Inflate their follower counts, engagement metrics, or ratings through artificial means
- Copy or plagiarize other Creators' Gig descriptions, portfolios, or profiles
- Use bots, fake accounts, or paid services to generate fake reviews
Creators SHOULD:
- Accurately describe their services, deliverables, and timelines
- Respond to Brand messages promptly and professionally
- Deliver content within the agreed timeframe
- Accommodate reasonable revision requests within scope
- Use only original work or properly licensed assets in deliverables
- Keep all order-related communication within the Platform
- Update their profile and Gig listings if their services or availability change
4. Brand-specific rules
In addition to the general rules, Brands must follow these marketplace-specific rules:
Brands must NOT:
- Post campaign briefs or orders with misleading requirements, budgets, or expectations
- Request work beyond the scope of the original order without additional compensation
- Refuse to approve completed work unreasonably to delay or avoid payment
- Use delivered content without approving the order to circumvent payment release
- Demand personal contact information from Creators to arrange off-platform deals
- Leave dishonest, retaliatory, or manipulative reviews
- Request Creators to produce illegal, harmful, or rights-infringing content
- Use the Platform solely to collect Creator contact information for off-platform recruitment
Brands SHOULD:
- Provide clear, detailed briefs with specific requirements and expectations
- Respond to Creator messages and deliveries in a timely manner
- Approve or request revisions promptly after content is delivered
- Clarify usage rights expectations before placing an order
- Leave honest, constructive reviews after completed orders
- Keep all order-related communication and payments within the Platform
5. Marketplace & payment rules
The escrow system is the foundation of trust on Vicomma. The following payment-related activities are strictly prohibited:
Off-platform payments are prohibited. All payments for services arranged through Vicomma must be processed through the Platform's escrow system. Arranging, suggesting, or completing payments outside the Platform (via PayPal, bank transfer, cryptocurrency, cash, or any other method) removes escrow protection for both parties and may result in permanent account termination.
- No escrow manipulation: Attempting to exploit the escrow system through false disputes, coordinated fraud, or abuse of the refund process.
- No fee evasion: Creating workarounds to avoid any current or future platform fees, including creating off-platform agreements to bypass the marketplace.
- No unauthorized chargebacks: Initiating payment chargebacks through your bank or payment provider instead of using Vicomma's dispute resolution process.
- No money laundering: Using the Platform to transfer, process, or launder funds obtained through illegal means.
6. Content standards
All content uploaded to Vicomma — including profile photos, portfolio images, Gig descriptions, delivered content, campaign briefs, and messages — must comply with the following standards:
Prohibited content
- Sexually explicit or pornographic material
- Content depicting or promoting violence, gore, or cruelty
- Content that exploits or endangers minors in any way
- Copyrighted material used without proper authorization
- Content designed to deceive, mislead, or defraud
- Personal, confidential, or protected health information of third parties without consent
- Content promoting illegal drugs, weapons, or restricted items
- Deepfakes or synthetic media designed to impersonate real individuals
Portfolio and profile accuracy
All portfolio samples, profile descriptions, and Gig listings must accurately represent the Creator's own work and capabilities. Using others' work, stock images, or AI-generated content as your own portfolio is considered fraud and will result in account suspension.
7. Communication standards
All communication through Vicomma's messaging system must be:
- Professional: Treat all users with courtesy and respect, even during disagreements
- Relevant: Keep messages related to the order, campaign, or legitimate marketplace activity
- On-platform: Do not solicit other users to move communication to personal email, WhatsApp, Telegram, or other off-platform channels during active orders
- Honest: Do not misrepresent yourself, your intentions, or the terms of a collaboration
Vicomma's messaging system creates a record of all agreements and communications. This record is used in dispute resolution. Moving conversations off-platform removes this protection and is discouraged.
8. Consequences of violations
Violations of this AUP may result in one or more of the following actions, depending on the severity and frequency of the violation:
Warning
First-time or minor violations may result in a written warning with an explanation of the issue and required corrective action.
Content removal
Violating content (Gig listings, portfolio items, messages, reviews) may be removed without prior notice.
Account suspension
Serious or repeated violations may result in temporary suspension of your account and visibility in the marketplace.
Permanent ban
Severe violations (fraud, child exploitation, illegal activity, repeated offenses) result in permanent account termination.
Vicomma reserves the right to take action at any time, without prior notice, if we believe the safety of the community or the integrity of the marketplace is at risk. Pending escrow funds during account actions are handled according to the dispute resolution process outlined in our Terms & Conditions.
9. Reporting violations
If you believe another user is violating this Acceptable Use Policy, please report it immediately. The more detail you provide, the faster we can investigate.
How to report
- Support ticket: Open a support ticket from your dashboard (recommended for order-related violations)
- Email: Send details to [email protected] with "AUP Violation Report" in the subject line
What to include in your report
- The username or profile URL of the user in question
- A description of the violation and which rule it breaks
- Screenshots or evidence supporting your report
- The date and context of the violation
All reports are reviewed by Vicomma's trust and safety team. We investigate every report and take action where violations are confirmed. We may not be able to disclose the outcome of investigations to reporters due to privacy considerations, but we take every report seriously.
10. Changes to this policy
Vicomma may update this Acceptable Use Policy at any time. When we make changes:
- We will update the "Last updated" date at the top of this page
- For material changes, we will notify registered users via email
- Your continued use of the Platform after changes are posted constitutes acceptance
11. Contact
For questions about this Acceptable Use Policy or to report a violation:
Vicomma trust & safety
Email: [email protected]
Website: vicomma.com
For violation reports, please include "AUP Violation Report" in your email subject line.
Also see: Terms & Conditions · Privacy Policy · Trust & Safety
Disclaimer: This Acceptable Use Policy is provided as a comprehensive template based on Vicomma's platform features and standard marketplace practices. Vicomma should have this policy reviewed by a qualified legal professional before publishing to ensure compliance with applicable laws.