Trust & safety

Vicomma is built to protect both brands and creators. Every transaction is secured, every creator is vetted, and every dispute has a clear resolution path.

Escrow-protected payments
Creator vetting
Fraud monitoring
Dispute resolution
Secure messaging
How we protect you

How we keep you safe

Four pillars of protection for every collaboration on Vicomma.

🔒

Escrow payment protection

Your money never goes directly to the other party. It's held securely by Vicomma until the work is delivered and approved.

  • Brands pay into escrow when they hire a creator
  • Funds are held safely until content is approved
  • Creators see payment is secured before starting work
  • Payment released only after brand approval
  • Vicomma mediates before any funds move in disputes

Creator vetting & verification

Every creator on Vicomma goes through a verification process before their profile becomes visible to brands.

  • Identity verification required (name, phone, photo/video)
  • Location verification (country, state, city)
  • Profile checklist must be 100% complete to go live
  • At least one active gig with portfolio required
  • Ratings and reviews from past brands are publicly visible
🛡️

Fraud detection & monitoring

Vicomma uses proprietary algorithms and a dedicated team to keep the marketplace safe and trustworthy at all times.

  • Automated pattern detection for suspicious activity
  • Continuous monitoring of marketplace behaviour
  • Community reporting system for flagging issues
  • Policy-violating accounts removed promptly
  • Authentic items policy prohibits counterfeit listings
⚖️

Dispute resolution

When things don't go as planned, Vicomma steps in to find a fair outcome for both sides — quickly and transparently.

  • Dedicated support team investigates every dispute
  • Support ticket system tracks every case to resolution
  • Options include revision, replacement, refund, or compensation
  • Escrow funds not released until dispute is resolved
  • Contact support anytime at [email protected]
How escrow works on Vicomma
Your payment is protected at every step — from hiring to delivery.
1

Brand hires creator

Brand selects a package or sends a custom offer.

2

Payment held in escrow

Vicomma holds funds securely. Creator sees payment locked.

3

Creator delivers work

Creator submits content through the platform.

4

Brand approves

Brand reviews and approves or requests revisions.

5

Payment released

Funds released to the creator's Vicomma balance.

Equal protection

Protection for everyone

Whether you're a brand or a creator, Vicomma has your back.

💼

For brands

Never pay for content you're not happy with. Escrow ensures your money is safe until you approve the final delivery. Creator ratings and portfolios help you make informed decisions before hiring.

🎨

For creators

Never work for free. Escrow guarantees your payment is locked in before you start creating. No more chasing unpaid invoices or ghosted clients — the money is already secured on the platform.

💬

In-platform communication

All conversations happen inside Vicomma's secure messaging system. This creates a record of every agreement, brief, and feedback exchange — protecting both parties if a dispute ever arises.

Ratings & reviews

After every completed order, brands can rate and review creators. This transparent reputation system helps the best creators rise to the top and maintains quality across the platform.

Get help

Report an issue

If something doesn't look right, we want to know about it.

📦

I'm a brand and something went wrong with my order

If the content delivered doesn't match what was agreed, or if a creator is unresponsive, open a support ticket from your dashboard or email us. We'll investigate and work toward resolution — including refunds where appropriate.

Contact support →
💸

I'm a creator and I haven't been paid

If a brand approved your work but payment hasn't appeared in your balance, or if you believe a dispute was resolved unfairly, reach out to our team. We track every transaction and will ensure you receive what you're owed.

Contact support →
🚩

I want to report suspicious activity

Spotted a fake profile, misleading listing, or inappropriate content? We take every report seriously. Our trust and safety team investigates all reports and takes action including account suspension or permanent removal.

Report now →
Our values

Our commitment to you

The principles that guide how we build and run Vicomma.

🔍

Transparency

Clear pricing, visible ratings, open communication. No hidden fees or surprises.

🤝

Fairness

Both brands and creators are protected equally. Disputes resolved impartially.

🌍

Inclusivity

Creators from 36+ countries — including regions underserved by other platforms.

🔐

Security

Encrypted communications, secure payments, and ongoing fraud monitoring.

📋

Accountability

Ratings, reviews, and verified profiles hold everyone to a high standard.

Responsiveness

Support tickets tracked to resolution. We don't leave issues hanging.

Common questions

Trust & safety FAQs

Common questions about how Vicomma keeps everyone safe.

A marketplace you can trust

Join thousands of brands and creators collaborating securely on Vicomma.