Summary: Vicomma collects only the data needed to run the marketplace. We don't sell your data. We don't share your personal information with advertisers. Your payment data is processed through secure escrow. You can request access, correction, or deletion of your data at any time by contacting us.
1. Information we collect
a. Information you provide
When you create an account, set up a profile, list services, or place orders on Vicomma, we collect information you directly provide, including:
- Full name
- Email address
- Phone number
- Country, state/province, and city
- Profile photo or video
- Bio and professional description
- Service (gig) listings: titles, descriptions, categories, skills, pricing, and portfolio images
- Messages sent through the platform's chat system
- Campaign briefs and order requirements
- Payment and withdrawal information
- Support ticket communications
b. Content you upload
When you submit content — including portfolio images, profile videos, and deliverables for orders — we collect the files and any associated metadata (file name, format, date, size). Content delivered through the platform as part of completed orders is stored to maintain transaction records.
c. Information collected automatically
When you visit or use Vicomma, we automatically collect technical information including:
- IP address
- Browser type and version
- Operating system and device type
- Referring URL and exit pages
- Pages visited, time spent, and navigation patterns
- Date and time of access
2. How we use your information
We use the information we collect to:
| Purpose | Data used |
|---|---|
| Operate the marketplace | Account details, profile information, gig listings, order data |
| Process payments & escrow | Payment information, order amounts, withdrawal details |
| Enable communication | Messages between brands and creators, support ticket content |
| Display creator profiles | Name, bio, photo/video, country, skills, portfolio, ratings |
| Match brands with creators | Category, niche, location, skills, pricing, follower data |
| Send notifications | Email, push notifications (app) for orders, messages, and updates |
| Improve the platform | Usage analytics, navigation patterns, device information |
| Prevent fraud & ensure safety | IP address, behavioral patterns, account verification data |
| Comply with legal obligations | Transaction records, identity verification, communication logs |
3. Marketplace & payment data
As a two-sided marketplace with escrow payments, Vicomma processes specific financial and transactional data:
Escrow payments
When a brand hires a creator, the payment is held in escrow by Vicomma. We store transaction records including the order amount, parties involved, order status, delivery dates, approval status, and payment release date. This data is retained to maintain order history and resolve disputes.
Creator earnings
We track and display creator balances, transaction history, service order counts, and monthly income data in the creator dashboard. This data is used to operate the payment system and provide creators with financial reporting.
Withdrawal information
When creators withdraw earnings, we process and store withdrawal method details and transaction records. Payment processing may be handled by third-party payment providers, who are bound by their own privacy policies and security standards.
Ratings and reviews
After completed orders, brands can leave ratings and reviews for creators. This data is publicly displayed on creator profiles to help other brands make informed decisions. Ratings cannot be edited or removed by creators and form part of the platform's transparency system.
4. Sharing & disclosure of information
Vicomma does not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:
- Public profile information: Creator profiles (name, bio, photo, country, skills, portfolio, ratings, pricing) are publicly visible to brands browsing the marketplace. This is core to how the platform works — creators list services, brands discover them.
- Order counterparties: When a brand hires a creator, certain information (name, messaging content, order details) is shared between the brand and creator to facilitate the collaboration.
- Service providers: We share data with trusted third-party providers who help us operate the platform, including hosting services, payment processors, analytics tools, and email delivery services. These providers are contractually bound to protect your data.
- Legal obligations: We may disclose information if required by law, in response to a court order, legal process, or government request, or to protect the safety, rights, or property of Vicomma, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify affected users of any such transfer.
5. Cookies & tracking technologies
Vicomma uses cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Understand how you use the platform (page views, navigation patterns)
- Improve platform performance and user experience
- Detect and prevent fraud or unauthorized access
You can manage cookie preferences through your browser settings. Disabling cookies may limit some platform functionality, such as staying logged in or maintaining session preferences.
Types of cookies we use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security, core functionality | Session / persistent |
| Functional | Preferences, language, display settings | Up to 1 year |
| Analytics | Usage patterns, page performance, feature adoption | Up to 2 years |
6. Data retention
We retain your personal data for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Specific retention periods:
- Active accounts: Data is retained for the lifetime of your account. You can request deletion at any time.
- Closed accounts: Core account data is retained for up to 3 years after closure for legal and dispute resolution purposes, then deleted.
- Transaction records: Order history, payment records, and escrow data are retained for up to 7 years to comply with financial reporting and tax obligations.
- Messages: In-platform messages are retained for the lifetime of the associated order or account.
- Analytics data: Aggregated, anonymized analytics data may be retained indefinitely.
7. Your rights & choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data. You can update most profile information directly from your dashboard.
- Deletion: Request deletion of your personal data, subject to legal retention requirements. Note that deleting your account will remove your public profile and active gig listings.
- Data portability: Request a machine-readable copy of your data.
- Objection: Object to processing of your data for specific purposes.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.
- Opt-out of communications: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us.
To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days.
8. International data transfers
Vicomma operates a global marketplace with users in 36+ countries. Your data may be transferred to and processed in countries other than your own. When transferring data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, we ensure that appropriate legal mechanisms are in place before transferring your data to third countries.
9. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Secure escrow payment processing
- Encrypted data transmission
- Access controls limiting who can view personal data
- Regular monitoring for suspicious or unauthorized activity
- Secure in-platform messaging (no need to share personal contact information)
However, no internet-based platform can guarantee 100% security. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspected unauthorized access to your account immediately.
10. Children's privacy
Vicomma is not intended for use by individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us at [email protected].
11. Third-party links
Vicomma may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party service you access through links on our platform.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users via email for significant changes
- Post a notice on the platform for a reasonable period
We encourage you to review this policy periodically. Your continued use of Vicomma after changes are posted constitutes acceptance of the updated policy.
13. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Vicomma privacy inquiries
Email: [email protected]
Website: vicomma.com
For data access, correction, or deletion requests, please include "Privacy Request" in your email subject line.
Also see: Terms & Conditions · Acceptable Use Policy · Trust & Safety
